On the off chance that this happens, please contact us within 72 hours of receiving the product. You can contact us by accessing our "CONTACT US" page where you find all contact information you need and, if you like, from which you can even send a message directly to our customer service with a short description of the product you received. However, we recommend our WhatsApp Live Chat function to get immediate support and thus avoiding common telephone waiting times. We'll look into what happened as quickly as possible and get back to you straight away.